Backpack Black Vibram

Shipping Policy

All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

Shipping Costs

The cost of US domestic shipping (for items other than “Instant” items ordered with Next Day shipping) is $14.50 to the 48 contiguous states and $15 to Hawaii and Alaska.

The cost of shipping for “Instant” items ordered with Next Day shipping is $25. Please note, Next Day shipping is only available for “Instant” items with a delivery address within the 48 contiguous states and is not available for orders delivered to PO Boxes or military bases.

“Instant” items also incur a processing fee of up to 8%, which will be included in the price displayed.

International shipping rates are listed below:

Canada: $30

EU (other than Malta and Cyprus): €15

Hong Kong: 78 HKD

Malta and Cyprus: €25

People's Republic of China: $25

Singapore: SGD$7

United Kingdom: £13

All other countries: $40

Customers may incur additional charges for purchases of multiple items or heavy items.

Standard Items

Items except for “Instant” items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.

Instant Items with Standard Shipping

Items that are labeled “Instant” have already been authenticated and verified and ship directly from our facilities to you. Excluding deliveries to PO boxes and military bases, it will typically take 3-5 business days for an “Instant” item ordered before 11:00 AM PT with Standard shipping to be delivered to a buyer located in the 48 contiguous states and 4-6 business days for an “Instant” item ordered after 11:00 AM PT with Standard shipping to be delivered to a buyer located in the 48 contiguous states.

Instant Items with Next Day Shipping

Next Day shipping is a shipping option for “Instant” items that is available only to buyers located in the 48 contiguous states, excluding PO boxes and military bases. It will typically take 1 business day for an “Instant” item ordered before 11:00 AM PT with Next Day shipping to be delivered to a buyer located in the 48 contiguous states and 2 business days for an “Instant” item ordered after 11:00 AM PT with Next Day shipping to be delivered to a buyer located in the contiguous US.

Apparel and accessories

Some apparel and accessory items have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, while other apparel and accessory items are shipped to us first for authentication and verification before being delivered to you. It will typically take 4-8 business days for an apparel or accessory item order to be delivered to a buyer located in the contiguous US (excluding PO boxes and military bases).

International

For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery).

Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

ORDER REVIEW

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

ORDER CANCELLATION

We reserve the right to cancel orders at our sole discretion.

For sneakers, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither has occurred, simply tap the Cancel button on the Orders screen.

For apparel and accessories that have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, all orders are auto-confirmed and cannot be canceled. For other apparel and accessories, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller – whichever comes first – as described in the previous paragraph. Your order confirmation message in the vibramnz.com website will let you know whether your order can be canceled.

If your order is canceled after you have already been charged for the order, we will refund you the amount you paid for the item(s) onto your original payment method. Please allow your financial institution 3-5 business days (Monday - Friday excluding holidays) to fully process the refund.

Size Guide

This is a standardised guide to give you an idea of what size you will need, however some brands may vary from these conversions.

Ready to Wear Clothing